Delivery & Returns Policy

Made to Order

At LuxeHouse Decor Ltd, every piece is made to order with care and attention to detail. As our furniture is individually handcrafted for each customer, please allow sufficient time for your order to be made before delivery.

Because our products are bespoke and made specifically for you, orders cannot normally be cancelled or returned once production has begun, unless the item is faulty or does not match the agreed specification.

If you have any questions about your order before production begins, please contact us and we will be happy to help.

Delivery

We offer delivery on all orders, with delivery arrangements confirmed at the time of purchase.

For orders below £1,000, delivery charges will be calculated based on the size of the item and delivery location and confirmed before your order is completed. If you're wanting your furniture installed, let us know and we will be able to give you a separate quote. 

Orders of £1,000 or more qualify for free delivery and installation.

Our delivery service includes bringing your furniture into your property and, where applicable, assembling and positioning the item in the agreed location. Please ensure that suitable access is available, including doorways, hallways, staircases and lifts where required.

We cannot be responsible for delays or failed deliveries caused by restricted or unsuitable access. If you are unsure whether an item will fit through your property, please contact us before placing your order.

Delivery Times

As every item is made to order, delivery times can vary depending on the type, size and complexity of your piece.

We will provide an estimated production and delivery timeframe when your order is placed. We will keep you informed as your order progresses and arrange a suitable delivery date with you once your piece is ready.

Returns & Cancellations

As our furniture is made to order and may be bespoke to your requirements, we do not accept returns for change of mind once production has commenced.

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellations before production begins. Once work has commenced, cancellation may no longer be possible and any deposit or payments made may be non-refundable.

This policy does not affect your statutory rights.

Faulty or Damaged Items

We take great care to ensure every piece leaves our workshop in excellent condition. If your furniture arrives damaged or you believe there is a fault with your order, please contact us as soon as possible with details and photographs of the issue.

We will assess the problem and, where appropriate, arrange a repair, replacement or other suitable remedy.

Natural timber will contain variations in grain, colour, knots and texture. These are inherent characteristics of real wood and are not considered defects. They are part of what makes every LuxeHouse piece unique.

Contact Us

If you have any questions regarding delivery, installation, cancellations or returns, please contact LuxeHouse Decor Ltd before placing your order. We are always happy to discuss your requirements and make sure you are comfortable with the process.

LuxeHouse Decor Ltd
Crafted by Nature. Designed for Life.